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The work I have led
Helen’s experience includes:
- leading compliance functions and supporting compliance teams;
- developing compliance monitoring and oversight frameworks;
- strengthening Consumer Duty governance and evidence;
- producing board and committee reporting;
- developing compliance MI and risk indicators;
- leading regulatory and business-change projects;
- completing compliance reviews and audits;
- improving complaints oversight and root-cause analysis;
- reviewing financial promotions and customer communications;
- supporting vulnerability and customer outcome arrangements;
- developing policies, procedures, guidance and training;
- translating regulatory expectations into practical business actions.
Helen is comfortable working with boards, senior managers, compliance teams, operational teams and commercial stakeholders.
She understands that good compliance needs to protect customers and the business while still recognising the realities of limited time, competing priorities and commercial pressure.
How I work
Clear
I explain what matters, why it matters and what needs to happen next.
Practical
Recommendations should be usable within the business, rather than creating additional processes that serve no real purpose.
Direct
I provide constructive challenge where arrangements do not appear effective or defensible.
Collaborative
I work with the people responsible for delivering the outcome, rather than treating compliance as something separate from the wider business.
Accountable
Scopes, actions, responsibilities and deliverables are clearly defined.
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